Workers
Describing, connecting, and operating AI assistants that answer your customers on WhatsApp with the Neuraphic Workers platform.
What is Workers
What is Workers?
Neuraphic Workers lets you stand up an AI assistant for your business in minutes. You describe what the assistant should do, test it in a playground, connect your own messaging channel, and it starts answering customers. The assistant is grounded in the knowledge you give it, so it answers from your business — your hours, your prices, your policies — and not from guesswork.
How do I build my first assistant?
Describe the assistant in plain language — for example, "a receptionist for a dental clinic that books appointments and answers questions about treatments and prices." You then add your knowledge: documents, a price list, frequently asked questions, or a link to your site. Try it in the playground until the answers are right, then connect your channel and go live.
Channels & accuracy
How does the assistant answer accurately?
The assistant is grounded in the knowledge you provide. When a customer asks something, Neuraphic's AI retrieves the relevant pieces of your knowledge and answers from them, citing what it used. If the answer is not in your knowledge, the assistant says so rather than inventing one — and you can review those gaps and fill them.
How do I connect WhatsApp?
You bring your own WhatsApp business number and connect it from the dashboard with a guided flow. Once connected, messages to that number are answered by your assistant. You can keep a human in the loop — the assistant can hand off to a person, and you can take over any conversation at any time.
Pricing, security & support
How does pricing work?
You pay for what your assistants actually handle — there is a free tier to build and test, and paid usage scales with the conversations you run. Current plan details are published in your dashboard. You are never charged for capacity you do not use.
What about security and privacy?
Each business is isolated, your knowledge is yours, and conversations are handled under the same posture we maintain across the platform. For how we protect data, see our security and compliance help; for export and deletion, see privacy and data.
How do I contact support about Workers?
For help building, connecting, or operating an assistant, email [email protected] or visit the support center. For sales or partnership inquiries, use the contact page.
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