All systems operational
A real-time status dashboard with per-service uptime history is coming in 2026. This page describes our monitoring, services, and incident process.
Monitored services
neuraphic.com — the public website, documentation, and all static content. Global edge delivery with DDoS protection.
accounts.neuraphic.com — identity and authentication. Sign-in, sessions, two-factor authentication, account recovery, and all identity flows across Neuraphic services. Degradation here cascades to everything else.
workers.neuraphic.com — the Workers platform. Job queue, inference, storage, and the operator interface for AI employees.
console.neuraphic.com — the admin and management console. Not on the critical customer path for running workloads, but it is the primary tool for investigating and resolving other incidents.
Email delivery — account verification, password recovery, transactional notifications. We track send success, deferral rates, and bounce rates end-to-end.
API — programmatic access to Neuraphic services. Monitored for latency, error rates, and availability across all endpoints.
Incident severity
SEV-1 — Full outage or security incident. A service is completely unavailable, or an issue threatens the confidentiality, integrity, or availability of customer data. Acknowledged within 15 minutes. Public update within 30 minutes.
SEV-2 — Significant degradation. Elevated error rates, higher-than-normal latency, or partial feature impairment. Acknowledged within 30 minutes. Updates on a fixed cadence until resolved.
SEV-3 — Minor issue. A non-critical endpoint, a UI glitch, or a problem with a known workaround. Acknowledged within one business hour. Resolved on a best-effort schedule.
Post-incident reviews
Every SEV-1 and SEV-2 incident gets a post-incident review published on the newsroom. The review describes what happened, when we detected it, what the impact was, the root cause, and what we are changing to prevent recurrence. We do not redact root causes for embarrassment — only when disclosure would create a security risk.
Subscribing to updates
A real-time status feed with email, RSS, and webhook subscriptions is coming in 2026. For now, incident notifications are emailed to account holders and posted on @neuraphic on X. Enterprise customers can reach us through their designated account channel during an incident.
Past incidents
No public incidents to report since launch. As events occur and are resolved, their reviews will appear here with dates, severity, and links to the full post-incident write-ups.