Where a service runs determines which laws apply to the data it processes, which customers can use it under what terms, and how much latency every request experiences. This page is the current, honest account of where Neuraphic operates.
Current regions
United States. Our primary production region. All application servers, databases, and customer account data are hosted in the United States. This is where every customer is served today.
Global edge. Static content and request routing are handled from edge locations worldwide for low-latency delivery. Customer data is not stored at the edge.
Expansion
European Union. A European production region is in active deployment. We are targeting availability in the second half of 2026. The EU region will be a full production environment: customer data will remain in the EU, and the same operational controls will apply from day one.
Asia-Pacific. In planning. We have not committed to a timeline and will do so only when we can deliver on the same standards we apply to our existing regions.
Data residency
When a customer selects a region, their application data remains in that region. We do not replicate customer content across regions without consent. Backups for disaster recovery are stored within the same jurisdictional region as the primary data.
There are three narrow exceptions, each documented. Aggregated, non-identifying operational telemetry may be processed outside the customer's region to maintain service reliability. Security incidents may require cross-region investigation under the terms of the Data Processing Addendum. Customers who explicitly enable cross-region replication will have data replicated to the region they select.
Compliance by region
European Union. Personal data is processed in alignment with the GDPR. Standard contractual clauses are included in the Data Processing Addendum for any transfers that remain necessary.
California. Californian residents are covered under the CCPA regardless of which region they are served from. We honor access, correction, and deletion requests within the timeframes defined by the law. Requests can be sent to privacy@neuraphic.com.
Other jurisdictions. Customers with specific regulatory requirements should contact enterprise@neuraphic.com.
Changes
When a new region becomes available, when an existing region changes status, or when our data residency commitments change, we notify customers by email and publish the change here and on the Trust Center.