The short version. Everything in this box is explained in full below, and nothing in this box is the whole term.
You need to be 18. Your content stays yours. Content in a personal account is used to improve our models unless you turn that off, which takes one click and never makes the service worse for you. Subscriptions renew until you cancel, and if you want your money back within 30 days we refund the part you have not used. Credits you paid for never expire and we refund them if you have not spent them. We do not sell your personal information and we do not run advertising. If we suspend your account we tell you why, and you can appeal. Whatever your own country gives you, you keep, and nothing here takes it away.
1. Who these terms are for
1.1 These terms are the agreement between you and Neuraphic, Inc., a Delaware corporation ("Neuraphic", "we", "us"), when you use a personal account for your own purposes rather than for a business.
1.2 If you use Neuraphic for a business, a trade, a profession or on behalf of an organisation, the Commercial terms apply to you instead, and much of what is in this document does not. The two agreements are deliberately different: consumer law gives you protections a business does not get, and putting both audiences in one document would either give away those protections or write terms that cannot be enforced against a company.
1.3 These terms, our Privacy policy and our Acceptable use policy govern your Neuraphic account, which is the single identity you use across every Neuraphic product. Each product may add its own terms, which you accept when you first use that product. Those add to these terms; if they conflict, the product's terms decide that product only, and these terms keep governing your account.
2. Age
2.1 You must be at least 18. If the age of legal capacity where you live is higher, that higher age applies.
2.2 We do not knowingly keep accounts for anybody under 18. If we learn that an account belongs to somebody under 18 we close it, and we exclude that account's content from any model training.
3. Your account
3.1 Keep your credentials to yourself and tell us at security@neuraphic.com if you think somebody else has got into your account.
3.2 You can close your account at any time from your account settings. Section 9 explains what happens to any credit balance, and Section 12 explains what we keep afterwards and why.
4. Your content, and what we do with it
4.1 Your content is yours. You keep every right you had in what you submit. We do not claim ownership of it, and we do not claim ownership of what the model produces in response to you.
4.2 You give us permission to store, process and transmit your content for the single purpose of running the service for you. That permission ends when you delete the content or close your account, except where Section 12 requires us to keep a record.
4.3 Model training. Content in personal accounts is used to improve the quality, reliability and safety of the models you are using, unless you turn it off. The setting is in your account under Data and privacy and it takes one click.
We do not ask you why, we do not ask you to confirm, and turning it off never reduces the quality or availability of anything. There is no version of this service that is worse because you said no.
4.4 What turning it off does and does not do. It stops any further use of your content from the moment you turn it off. It cannot remove your content from a model that has already been trained, because a trained model does not hold retrievable copies of what it learned from and cannot be made to forget one contributor. We would rather write that down than let you find it out.
4.5 What is never used, whatever the setting says. Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health, sex life or sexual orientation. Also anything in a business or corporate account, and anything submitted through our APIs. These are excluded by the system, not by the setting, and there is no way to switch them on.
4.6 Before your content is used for training it is stripped of the things that identify you: account identifiers, contact details and payment data. We describe that as pseudonymised rather than anonymous, because anonymous has a strict legal meaning and this does not meet it.
5. What you may not do
5.1 The Acceptable use policy is part of this agreement and lists what is not allowed. In summary: nothing illegal, nothing that harms other people, nothing that attacks the service or the people using it, and nothing that tries to extract our models or training data.
5.2 Do not use outputs from our models to train a competing model.
6. What the service is, and what it is not
6.1 Our models can be wrong, including confidently and in detail. Check anything that matters before you act on it.
6.2 This is not medical, legal, financial or other professional advice, and it is not a substitute for a qualified person.
6.3 We may change, add or remove features. If a change materially reduces what you are paying for, Section 11 gives you the right to leave and get the unused part of your money back.
7. Subscriptions
7.1 Renewal. A subscription renews automatically at the end of each period, at the price then in force, until you cancel it.
7.2 Cancelling. You can cancel at any time from your account. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for. Cancelling on its own is not a refund request; Section 8 is.
7.3 If you bought your subscription in Germany, you can cancel it without signing in to your account, using the cancellation route on our website.
7.4 Price changes. We will not change the price during a period you have already paid for. If the price of a renewal changes, we will tell you at least 30 days before it takes effect, and you can cancel before then.
7.5 Taxes. Prices exclude tax unless we say otherwise. Any tax that applies where you live is added at checkout.
7.6 If you bought through an app store, that store's purchase and refund rules apply to the purchase, and you may need to cancel through the store rather than through us.
8. Refunds
8.1 The 30-day rule. If you ask within 30 days of a payment, we refund the part of the period you have not used. If you paid for a month and ask on day 28, you get two days back. If you ask on day 1, you get almost all of it back.
We refund what we have not yet delivered. We do not refund service you have already had, and we do not ask you to justify the request.
8.2 The 30-day rule applies once per product per account. It is our own policy, and it sits on top of whatever your law gives you, never instead of it.
8.3 If you live in the EU, the EEA or the UK. You have 14 days to withdraw from a distance contract without giving any reason. If you asked us to start straight away and acknowledged that doing so ends that right once the service is fully performed, the right ends at that point; if you withdraw before then, you pay only for the proportion already supplied. We will confirm this to you in writing when you buy.
8.4 Countries with a statutory proportional refund. If you live in Canada, Denmark, France, Israel, South Korea or Türkiye, you can obtain a proportional refund of the unused part of a subscription at any time. If you live in Finland, Germany, the Netherlands, Poland or Portugal, the same applies to subscriptions longer than one month. Our own 30-day rule is already proportional, so in practice these give you the same treatment with no time limit.
8.5 How we pay you back. To the payment method you used, unless you ask for another. If that method no longer works, we will ask you for an alternative. Section 9.5 says what happens if we cannot reach you.
8.6 If we terminate your account because you broke these terms, we do not refund the current period. If we terminate it for any other reason, we refund the unused part.
9. Credits
9.1 Credits you paid for never expire. They are your money until you spend them.
9.2 Credits you have not spent are refundable. Ask us and we return them. Close your account and we return them without being asked.
9.3 Credits you have spent are not refundable. They bought something and we delivered it.
9.4 Promotional credits are different, and we label them as such. Credits we gave you, rather than sold you, can expire and are not refundable. Where they expire, we tell you the date when we give them to you.
9.5 If we cannot reach you. If a refund fails and you do not respond to our attempts to contact you, your balance stays as credit on the account. We do not keep it and it does not expire. If it is still unclaimed after the period set by the unclaimed property laws that apply to us, we hand it to the relevant authority, as those laws require.
10. Suspension, termination and appeal
10.1 If something you are doing breaks these terms, we will normally tell you and give you a chance to put it right before we act. We may act immediately, without that step, where there is a risk of serious harm to somebody, to the service or to us, or where the law requires it.
10.2 If we suspend or close your account we will tell you what happened and what it was based on, unless telling you would break the law or defeat an investigation.
10.3 You can appeal. Write to appeals@neuraphic.com within six months. A person reviews it, not a system, and we aim to answer within 14 days. If you are in the EU and you are not satisfied with our answer, you may take the matter to a certified out-of-court dispute settlement body.
10.4 Before you lose access, you can export your content. If we close your account, we will give you a reasonable opportunity to do so unless the law prevents it.
11. Changes to these terms
11.1 We may change these terms for one of these reasons, and no others: a change in the law or in a regulator's requirements; a change in how the service works or what it includes; to fix an error or an ambiguity; or to improve security.
11.2 If a change matters to you, we will tell you directly, by email, at least 30 days before it takes effect, and the message will be about the change and nothing else. We will not ask you to check this page periodically. That is not notice.
11.3 If you do not want to accept a change, you can close your account before it takes effect and we will refund the unused part of anything you have paid.
11.4 Every previous version of these terms stays published, with the date it applied, so you can see what you agreed to and what changed.
12. Your data
12.1 What we collect, why, and how long we keep it is in the Privacy policy. The short version: we do not sell your personal information, we do not share it for advertising, and we do not run advertising at all.
12.2 When you delete your account, your account, your content and your settings are deleted. Invoices are not. Tax and accounting law requires us to keep the record of a transaction, so we keep the invoice and nothing more: who, how much, when, and what tax applied. We keep it for 10 years from the end of the financial year of the transaction, which is the longest period any tax authority we are subject to requires.
13. Our responsibility to you
13.1 We provide the service with reasonable care and skill. We do not promise it will be uninterrupted or error-free, and we do not promise that what a model produces is accurate.
13.2 We are responsible for loss we cause you that is a foreseeable result of us breaking this agreement or failing to use reasonable care and skill.
13.3 We do not limit or exclude our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.
13.4 We are not responsible for loss that was not foreseeable, or for loss you suffer in the course of a business, such as lost profits, lost business or lost opportunity. If you are using the service for a business, the Commercial terms apply to you and not this one.
13.5 Nothing in this agreement affects your statutory rights. If any part of this agreement conflicts with a right the law of your country gives you, that right wins and the conflicting part does not apply.
14. Disagreements
14.1 Tell us first at legal@neuraphic.com. Most things are a misunderstanding and we would rather fix it than argue about it.
14.2 There is no compulsory arbitration in this agreement, and you do not give up the right to take part in a group claim. You can go to court.
14.3 This agreement is governed by the law of the State of Delaware, United States. If you live in the EU, the EEA or the UK, this does not deprive you of the protection of the mandatory consumer law of the country where you live, and you can bring proceedings in the courts of that country. We will only bring proceedings against you in the courts of the country where you live.
15. Everything else
15.1 If a court finds part of this agreement unenforceable, the rest stays in force.
15.2 You cannot transfer this agreement to somebody else. We can transfer it to a company that takes over our business, and if we do it will not reduce your rights.
15.3 We are not responsible for a failure caused by something genuinely outside our control, for as long as that lasts.
15.4 You may not use the service where doing so would breach export control or sanctions law.
16. How to reach us
General questions: hello@neuraphic.com
Privacy: privacy@neuraphic.com
Security: security@neuraphic.com
Legal: legal@neuraphic.com
Appeals: appeals@neuraphic.com
Neuraphic, Inc., a Delaware corporation, United States of America.