Billing help

Billing at Neuraphic is currently in development. When billing launches, you will be able to manage your subscription, view invoices, and update payment methods directly from your account at accounts.neuraphic.com. Billing will be handled on a monthly or annual cycle depending on the plan you choose. All charges will be billed in advance at the start of each billing period. You will receive an email receipt for every payment. Until billing goes live, all Neuraphic services remain available under our current access terms.

When billing launches, Neuraphic plans will include a free tier, a standard plan for growing teams, a professional plan for production workloads, and an enterprise plan for large organizations with custom requirements. Each tier will offer different usage limits, feature access, support levels, and data retention options. Detailed pricing and plan comparisons will be published on our website before billing goes live. If you have questions about upcoming plans or want to discuss enterprise needs ahead of launch, contact support@neuraphic.com.

Once billing is available, you will be able to view your current plan, usage, and billing cycle from the billing section of your account at accounts.neuraphic.com. This page will display your plan name, the next billing date, current usage against your plan limits, and a history of recent invoices. If your organization has multiple members, the account owner or billing administrator will have access to billing details. Until billing launches, plan information is not yet displayed in account settings.

When billing launches, you will be able to upgrade your plan at any time from the billing section of your account. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of your current billing period. The new plan's features and higher usage limits become available right away. No data is lost or interrupted during an upgrade. If you are considering an upgrade to our enterprise plan, contact support@neuraphic.com to discuss custom pricing and features tailored to your organization's needs.

When billing is available, you will be able to downgrade your plan from the billing section of your account. Downgrades take effect at the end of your current billing period, so you retain access to your current plan's features until then. If your usage exceeds the limits of the lower plan, you may need to reduce usage before the downgrade takes effect. No data is deleted when you downgrade, but certain features or higher limits may become unavailable. You will not be charged the higher rate after the downgrade takes effect.

When billing launches, Neuraphic expects to accept major credit and debit cards, including Visa, Mastercard, and American Express. Additional payment methods may be supported depending on your region. Enterprise customers will be able to pay by invoice and bank transfer through purchase orders. All payment processing will be handled securely, and your full card number is never stored on Neuraphic servers. Details on accepted payment methods will be confirmed when billing goes live.

Once billing is live, you will be able to update your payment method from the billing section of your account at accounts.neuraphic.com. You can add a new card, remove an old one, or change your default payment method at any time. If your card is expiring soon, we recommend updating it before the next billing cycle to avoid failed payments. Changes to payment information take effect immediately and apply to your next charge. Only the account owner or designated billing administrator can modify payment details.

When billing becomes available, all invoices and payment receipts will be accessible from the billing section of your account. Each invoice will include the billing period, plan details, amount charged, applicable taxes, and payment method used. You will also be able to download invoices as PDF files for your records. Email receipts will be sent automatically after each successful payment. If you need invoices in a specific format or with additional details such as a purchase order number, contact support@neuraphic.com.

When billing launches, if a payment fails, Neuraphic will automatically retry the charge over the following days. You will receive an email notification about the failed payment with instructions on how to update your payment method. If the payment continues to fail after multiple retries, your account may be downgraded to the free tier or have certain features restricted until payment is resolved. No data is deleted due to failed payments. To avoid service interruptions, make sure your payment information is up to date and that your card has sufficient funds or credit available.

When billing is available, you will be able to cancel your paid subscription from the billing section of your account at any time. Cancellation takes effect at the end of your current billing period, so you continue to have access to paid features until then. After cancellation, your account reverts to the free tier. Your data is retained according to our privacy policy and is not deleted when you cancel a subscription. If you want to permanently delete your data, you would need to separately delete your account. You can resubscribe to a paid plan at any time.

When billing launches, Neuraphic will offer a refund policy for paid subscriptions. Refunds will generally be available if you cancel within a short window after being charged, or if there was a billing error. Prorated refunds may be issued in certain circumstances, such as extended service outages. Refunds for annual subscriptions may be handled differently from monthly ones. Enterprise customers with custom agreements should refer to their contract terms. Full details of the refund policy will be published when billing goes live. For refund inquiries, contact support@neuraphic.com.

Enterprise customers will be able to pay via invoice and purchase order rather than credit card. When billing launches, enterprise billing will support custom payment terms (such as net-30 or net-60), annual contracts, and volume-based pricing. Invoices can include your organization's purchase order number, tax ID, and any other details required by your procurement team. To discuss enterprise billing arrangements, custom contracts, or volume discounts, contact support@neuraphic.com or visit neuraphic.com/enterprise.

When billing goes live, applicable taxes (including VAT, GST, and sales tax) will be calculated and added to your charges based on your billing address and local tax regulations. Tax amounts will be itemized on your invoices. If your organization is tax-exempt or has a valid VAT ID, you will be able to enter this information in your billing settings to ensure correct tax treatment. Neuraphic will comply with tax requirements in all jurisdictions where we operate. For tax-related questions or to provide exemption documentation, contact support@neuraphic.com.

When billing launches, team accounts will be billed based on the number of seats (members) and the plan tier selected. The account owner or billing administrator will manage billing for the entire team from a centralized billing dashboard. Adding new members will increase your charge on a prorated basis for the current billing period. Removing members will reduce the charge starting from the next billing cycle. Each team member gets their own login but billing is consolidated under one account. Detailed team billing information will be available when billing goes live.

For any billing-related questions, issues, or requests, contact support@neuraphic.com with the subject line "Billing" and include your account email address. Our team will respond as soon as possible. For enterprise billing inquiries, you can also reach us through your dedicated account manager once one has been assigned. We are committed to resolving billing issues promptly and transparently. If you are unsure whether a charge is correct, reach out before disputing it with your bank so we can investigate and resolve it quickly.