Billing across Neuraphic
One consolidated invoice you manage in your account, with per-product usage you review on each product. Choose where you want to go.
Common questions
How does billing work across products?
Billing is unified. Every Neuraphic product you use rolls up into a single consolidated invoice managed at accounts.neuraphic.com, with one payment method and one set of receipts. Each product still shows its own usage and limits on its own dashboard, so you can see exactly what is driving the bill.
What plan tiers are there?
Four tiers: Free for evaluation and light personal use, Pro for individuals who need higher limits and the full feature set, Team for shared workspaces with role-based access and consolidated billing, and Enterprise for custom contracts with SSO, audit export, data-residency choices, and a dedicated account manager. The same model applies across every product, with limits specific to each.
How do upgrades, downgrades, and cancellations work?
Upgrades take effect immediately and the difference is pro-rated onto your next invoice. Downgrades and cancellations take effect at the end of the current billing period, so you keep what you have paid for. Cancelling never deletes your data — it moves the account to Free at period end, and you can re-subscribe anytime. Manage all of this in the billing section at accounts.neuraphic.com.
What payment methods do you accept?
Major credit and debit cards on all plans, processed under PCI-DSS controls — card details are never stored on our servers, only a tokenized reference. Enterprise contracts can additionally pay by bank transfer or wire against issued invoices with net terms. If a method is unavailable in your country, contact [email protected].
Tax, VAT, and reverse charge
Tax is applied when the laws of your billing country require it, based on your billing address. Business customers in reverse-charge jurisdictions can enter a valid tax ID in the billing section; once validated, future invoices are issued with reverse charge and no tax line. Keep the ID current — an expired one causes tax to be charged again.
Refunds and disputed charges
Annual plans cancelled mid-term are refunded pro-rata for unused full months; monthly plans run to the end of the paid period. We always correct charges that result from a billing error on our side. If something looks wrong, email [email protected] with the invoice number before opening a card dispute — we can almost always resolve it faster directly.